Support Page

Our Return and Warranty Policy

We strive to deliver high-quality car cleaning and care products, outstanding service support. If you’re not fully satisfied with your purchase or encounter an issue, follow the steps below to initiate a return, exchange, or warranty claim. We’ll ensure a swift resolution.

Return and Warranty Conditions

1. Defective Products: If your product has manufacturing defects or arrives damaged, you can request a return, replacement, or warranty claim.
2. Performance Issues: If the product doesn’t perform as expected (e.g., poor cleaning results, noise, etc.), we’ll work with you to find a solution.
3. Incorrect Delivery: If the product received is not what you ordered or is damaged during transit, contact us immediately for assistance.
4. Warranty Coverage: All our products come with a 1-year warranty covering manufacturing defects and performance issues under normal use.

Return and Warranty Process

1. Kontakt: Notify us within 7 days of receiving the product for returns or as soon as you identify a warranty issue. Provide your order number and a clear description of the problem.
2. Provide Evidence: To process your request, you must provide either photos or a video of the product showing the issue. This helps us quickly identify the problem and find the best solution.
3. Review & Confirmation: We’ll review your request and provide a resolution within 3 business days.
4. Return the Product: Once confirmed, return the product to the address we provide. For defective products or incorrect deliveries, we will cover the return shipping cost.
5. Refund, Replacement, or Repair: After we receive and inspect the product, we will process a refund, send a replacement, or repair the item based on our mutual agreement. Refunds will be issued as soon as possible after the agreement.

Najczęściej zadawane pytania

• How do I request a return or warranty claim?
  Contact our customer support team via email or phone, providing your order number, a description of the issue, and the required evidence (photo or video).
• Who pays for return shipping?
  If the return is due to a defect, damage, or shipping error, we will cover the return shipping costs.
• How long does it take to receive my refund?
  Refunds will be issued promptly after both parties agree on the resolution.
• What does the 1-year warranty cover?
  Our 1-year warranty covers manufacturing defects and performance issues under normal usage conditions. It does not cover damage caused by improper use or accidents.